Refund policy

1. WITHDRAWAL 

1.1 Please note that for all products in the "Premium Fine Art Photography Prints" category, the right to withdraw and cancel an order is excluded according to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB), as these are exclusively custom orders due to their flexible configurability.

1.2 Please note that for all products from the category "High-Res Fine Art Photography Digital Downloads", the right to withdraw and cancel the order according to Section 356 Paragraph 5 of the German Civil Code (BGB) is excluded from the moment the corresponding download is made available.

2. Exploitation Rights and Resale

2.1 Please note that by purchasing a work, you only acquire the material ownership of it. No other rights of use are granted. Any reproduction (duplication), distribution, rental, public disclosure, or other analog or digital exploitation is prohibited unless permitted by law or unless the product is explicitly purchased from the "High-Res Fine Art Photography Digital Downloads" category with the option for commercial use.

2.2 You may resell products from the "Premium Fine Art Photography Prints" category at any time. This is not permitted for products from the "High-Res Fine Art Photography Digital Downloads" category.

3. Damage and Complaints

If you notice any visible damage to the packaging upon delivery of your purchased products, please inspect the contents in the presence of the delivery person, if possible. If you notice any damage, please take a photo of the damage with your mobile phone or similar device and refuse to accept the shipment.

If you only notice any damage after receiving and unpacking the shipment, please document the damage with two clear photos and contact us immediately with the damage photos at nfo@native-shutter.com